Service Terms and Conditions

Terms and Conditions
1. Booking and Payment
● Full Payment: Full payment must be received when booking for your activity prior to the tour/activity date.
● Payment Methods: We accept payments via all major credit/debit cards, bank transfer, Ecocash.
● Booking Confirmation: Your booking will be confirmed upon receipt of full payment and issuance of a confirmation email/voucher.
2. Cancellations and Refunds
● Cancellations by Customer:
o A 100 % cancellation fee will be charged if the booking is cancelled 7 days prior to the activity.
A 80 % cancellation fee will be charged if the booking is cancelled 14 days prior to the activity.
o A 50 % cancellation fee will be charged if the booking is cancelled 30 days prior to the activity.
o All No-Shows will be 100% cancellation fee charged
o
o EXCEPTIONS TO THE CANCELLATION POLICY
Medical certificate
Delays in travel due to technicalities beyond control
Bereavements
Any other exceptions will be authorised by the Sales Manager
● Cancellations by Company:
○ We reserve the right to cancel a tour/activity due to unforeseen circumstances (weather, insufficient bookings, etc.). If we cancel, you will be offered a full refund or the option to reschedule.
3. Changes and Modifications
● Itinerary Changes by Company: We reserve the right to make changes to the tour/activity itinerary due to unforeseen circumstances. We will endeavour to provide alternative arrangements of similar value.
● Changes Requested by Customer: We will try to accommodate reasonable changes requested by you, subject to availability and any additional costs.
4. Insurance
● Travel Insurance: We strongly recommend that you obtain comprehensive travel insurance that includes cancellation coverage, medical expenses, personal belongings, and emergency evacuation.
5. Liability
● Assumption of Risk: You acknowledge that participating in tours/activities may involve inherent risks. You assume full responsibility for any risks, injuries, or damages that may occur.
● Waiver of Liability: You agree to release and hold harmless Abseil Victoria Falls, its employees, and agents from any liability, claims, or damages arising from your participation in the tour/activity.
● Company's Liability: Our liability is limited to the total price paid for the tour/activity. We shall not be held liable for indirect, incidental, or consequential damages.
6. Health & Safety
● Physical Fitness: You acknowledge that our tours/activities may require a certain level of physical fitness. It is your responsibility to ensure you are fit enough to participate.
● Medical Conditions: Please inform us of any pre-existing medical conditions that may affect your participation.
● Compliance with Instructions: You agree to follow the instructions of our guides and staff at all times for your safety and the safety of others.
7. Photography & Filming
● Promotional Use: You grant us permission to use any photographs or videos taken during the tour/activity for promotional purposes, unless you express otherwise in writing.
8. Rates
o RATES
All rates quoted are in UNITED STATES DOLLARS

o RATES INCLUDE
Return road transfers from all Lodges and Hotels within Victoria Falls town (Zimbabwe) excludes Lodges inside National Parks and beyond Truck Stop.
o RATES EXCLUDE
Rainforest Park Entrance Fees
Photos and Videos purchased online
Park entry fees that may be levied
9. Acceptance of Terms
● By booking a tour/activity with us, you signify your agreement to and acceptance of these Terms and Conditions.